Accompany the activities automation where relevant and make proposal to monitor thoroughly the automated tasks.In the context of power market evolution, power scheduling activities have to evolve to tackle efficiently the market changes : Ensures the operational follow-up with the objective to continuously improve the processes. Respect the contractual, regulatory and compliance frameworks at all times.Ensure a transparent logging of all transactions in the deal capture systems in use.Contributing to the operational activities of the desk, taking part to the rotating 7-7 “on duty” scheme.Ensuring the balance of positions and relevant nominations towards TSOs (energy/capacity) for the different legal entities of the Group active on European Power markets.Providing market access : Acting as a centralized window to the European Day-Ahead auctions ( Energy, capacities, reserves).You will contribute in supporting a large range of internal and external customers in Europe by Ensure a secure and sustainable energy future for B2BĬlients in line with a low carbon strategy.Optimize the Group’s assets, contribute to the value creation.Its mission is to provide energy & energy management expertise to support ENGIE and its clients in the transition towards a carbon neutral economy : Global Energy Management & Sales (GEMS) is one of the global business units of ENGIE. More info on GEM Hub ( ) or LinkedIn ( ). Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.Īt GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you. Our +120,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. 1 to 3 years supervisory experience may be required.ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.ĮNGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.ģ,300 employees around the world develop our solutions, through +20 international business platforms. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. Extensive knowledge of department processes. Has full authority for personnel actions. Ensures that project/department milestones/goals are met and adhering to approved budgets. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. Typically reports to the head of a unit/department. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Call Center Scheduling Manager, Contact Center Agent and Resources Scheduling Manager, Customer Service Center Forecasting/Optimization ManagerĬontact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals.
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